1. What is the turnaround time for personalised items? Turnaround time is currently up to 14 days
  2. How can I get free postage? Spend £50 or more and use code 50FREE at checkout
  3. What is the best way to contact you? Via Facebook on ‘The Land of Holly’ or we have a contacts form page. If you use the contact form page please keep an eye on your junk emails for our reply as sometimes they get lost.
  4. What postal service are items sent by? Postage is Royal Mail 1st Class for all items, Royal Mail estimate that 93% deliveries sent via 1st class arrive the next working day
  5. Refunds/Exchanges Policy: Refunds/Exchanges are not available on personalised items unfortunately, this is due to the fact they cannot be changed once personalised. Exchanges are available on non-personalised items but the customer must pay return postage and always get proof of postage when returning!
  6. Where are you? We are based in the north east of England.
  7. Can I get any discounts? Like our Facebook page to keep up to date with any offers, discounts or competitions we have www.facebook.com/thelandofholly
  8. What are the care instructions for the clothing? Please wash items inside out no higher than 40° and DO NOT Tumble Dry, Iron on reverse only.
  9. What is the sizing like for the clothing? We have been made aware that majority of our clothing is true to size, apart from 0-3 months babygrows where these are larger than most stores (more like a 3-6) – if in doubt please feel free to contact us.
  10. What do you use to personalise items? We started off personalising our items purely via embroidery, however, thanks to the support of our lovely customers we have now been able to expand and also personalise items using a dye-sublimation process as well as vinyl!
  11. What colours can I choose from for personalisation? We have a range of different colour options available from sparkly to plain, the colours available for each item are shown on the product page.
  12. Can you make me something that isn’t on the website?  A lot of our products that are on the website start off as custom orders, so please feel free to send us any ideas you have of something you want making and we will do our best to help you out.

*Please note colours are represented as closely as possible, but due to screen brightness etc they may look different for different devices, laptops/phones etc.